Frequently asked questions
Can I cancel or change an order I placed online?
If you need to cancel or change an order once it has been placed please email within 24 hours. Reminder custom orders are final sale and can not be cancelled at any time.
How soon after I order will my item ship?
As each item is made by hand the current wait time is:
Can I request a different color thread on my item?
Any made to order items can be adjusted within 36 hours please email me with your additional request. Any instock thread colors can be changed at no extra cost. If you want to request a new thread color there will be an additional fee.
Can I request a bag to be customized?
Yes! On all made to order items.
What happens if my bag breaks?
I love these pieces and stand firmly behind the the materials and craftsmanship that are involved in the process of creating them. I strive to exceed your expectations of quality but in the unlikely event you find a problem with the materials or craftsmanship of your product, I will repair or replace your item for the same or similar style depending on what is available.
How do I care for my new bag or wallet?
In General: Leather conditioners should be applied with a soft cloth for cleaning and to also provide good water repellent properties. This will also help maintain the leathers beauty & minimize scratches.
I need help deciding what leather I want
Essentially many of my Horween leathers will have the same durability and finish. However, I also carry nubucks, and speical hide finishes that may need a little more TLC. A great way to see and feel all the different types of leather I carry is to order a Swatch Kit Here. This will come with a large square sample of each leather color along with a detailed list of products.
Help! I need a Gift Card
Great! Separate invoices are sent for gift cards so they are loaded into the system. Please email here with the following:
Why do I see Vacation Mode in the shop?
Hey! I am currently on vacation - which doesn't mean you can't shop but it does means this lady will be sending your items a bit later than the usual ship time.